What is the purpose of Workday’s ‘Help’ functionality?

The purpose of Workday’s ‘Help’ functionality is to provide support articles, videos, and guided processes, making it a crucial resource for users seeking assistance with the application. This functionality is designed to enhance the user experience by offering comprehensive self-service support, allowing users to quickly find answers to their questions or guidance on processes within Workday. By integrating help resources directly into the platform, it ensures that users can address issues or learn how to effectively utilize various features without having to leave the system.

While other options address important aspects of Workday, they do not align with the specific function of the ‘Help’ feature. Reporting, time tracking, and payroll automation are distinct functionalities within Workday that serve different purposes related to financial management, workforce management, and compensation handling, rather than providing direct support documentation and guidance for users.